FAQ

I do not remember my username.

Your username is listed in the confirmation email you were sent after completing your registration. If you cannot find your confirmation email, go to our Registration page and click where it says “Forgot your username or password?” You can also retrieve your username by clicking the “Forgot password?” link on the registration login page. A reset email will be sent to the email address we have on file for you. If you do not receive an email, check your spam/junk folder as they often get caught there.

I forgot my password. My password is not working.

If you have lost your password or it is not working to login, please go to our Registration page and click where it says “Forgot your username or password?” You can also reset your password by clicking the “Forgot password?” link on the registration login page. A reset email will be sent to the email address we have on file for you. If you do not receive an email, check your spam/junk folder as they often get caught there.

Can I change my username?

Yes, you can. Login to your profile, click on “Edit Profile” and look for the “Username” field. Make your change and click “Save.”

What does it cost to attend GYC?

Registration cost is calculated based on the options chosen. Please see our Conference Fees page for details.

What are the policies regarding cancellations and refunds?

Conference registration fees and exhibit fees are non-refundable. In case of cancellation, the registrant should notify GYC, but no refund will be given. Meal tickets may be returned as long as they are returned well before the meal is to be served. See question: Can I return my meal tickets?

If I am unable to attend the conference can I save my ticket and use it next year?

No, registration tickets are not transferable from year to year. Once the conference has passed any unused tickets are no longer valid.

How do I transfer my ticket to someone else if I am unable to attend?

If you or someone in your group are not able to attend, you may transfer the ticket to another person as long as they need the same type of ticket you have. For example, a youth/chaperone ticket cannot be transferred to someone needing an adult ticket and vice versa. Please note, you will be responsible for arranging to get the money from the person you sell the ticket to. 1. To transfer a ticket, you must first log in to the registration profile of the person who currently has the ticket you are transferring. 2. Once you have logged in to their profile, click the “Transfer” button next to the ticket. 3. Enter the information of the person to whom you are transferring the ticket. 4. The new person will then receive an email with a link to complete their information. The original person’s ticket, including any meals they had, will be transferred to the new person and the original person’s ticket will then be listed as canceled. Any cost difference will not be refunded and cannot be applied towards other purchases.

What is the difference between registering as an Individual or in a Group?

The Individual registration option is best for the individual participant ages 18+. If you are registering as a minor or as a chaperone you MUST register together with your chaperone or minor in a group. The Group registration option is designed for participants who wish to register two or more persons together at the same time. Minors and chaperones should register in a group. When you use this option, all registration tickets must be of the same type (all Weekend or all Full Conference). Groups of 5+ people can take advantage of GYC’s group discount rates listed on the Conference Fees page.

How do I register a group?

To create a group (2 or more people), please follow the steps below: 1. Begin an individual registration for yourself or whoever is organizing the group. This first person will serve as the “group coordinator" in the system. 2. On the Ticket Options page, click the Create Group button before checking out. 3. On the next page enter the remaining group member’s information. You will be required to give each group member’s full name, email address, date of birth, and whether they want a Full Meal Plan. (Custom meal plans cannot be purchased during the group registration process and must be added by the individual when they complete their profile after the group registration has been completed.) DO NOT re-enter the original person’s information again as this will result in a duplicate ticket and charge them double. 4. If there are any minors in your group you will be asked to select their chaperones on the following page. Only adults who have been selected as a chaperone on this page will be given the chaperone ticket rate. 5. On the following page, enter your payment information. When registering as a group, you must pay for the entire group at once with one form of payment. GYC cannot accept partial payments. 6. Before completing the payment, you will be given an opportunity to Review your ticket and meal selections. Check the number of each ticket type and make sure that is what you mean to purchase. If anything looks incorrect please stop and contact the registration department (registration@gycweb.org) before proceeding. 7. Once the group has been paid for you will NOT be able to add or remove members. Instructions for your group members: After you have completed payment, each group member will receive an email at the email address you listed for them with a link to complete their profile, select their t-shirt size, and make any additional meal purchases. All group members must complete their information before they will be allowed to check-in at the conference. The max number of people allowed in one group is 40. If you have more than 40 people, make a second group for the remaining people.

What is the difference between the Full and Weekend tickets?

The Full ticket covers the entire event. The Weekend ticket covers Friday through Sunday only. Please Note: Meals are not included in the registration ticket and must be added as a separate option.

What meals will be served at GYC?

GYC only provides breakfast and lunch. Attendees should arrange to provide their own supper regardless of the meal plan they select. Two meal plan options are available: Full Meal Plan: all 6 meals served in the meal hall (Sabbath breakfast, Sabbath lunch, Sunday breakfast, Monday Breakfast, Monday lunch, Tuesday breakfast). Custom Meal Plan: You select which individual meals you would like. Please note: There will be no Sunday lunch served in the meal hall. For those who participate in Sunday outreach, a boxed lunch will be provided at no extra charge. Those who opt out of outreach will be responsible for their own lunch on Sunday.

Can I return my meal tickets?

Meal tickets can be returned up until the meal is served. Please note, if you have purchased the Full Meal Package, you will not be able to return any meals once Sabbath Breakfast is served. To return a meal ticket, login to your registration profile and look under the “Purchased Items” section. Click the “Manage Meals” button and make the changes you would like. You will be shown all the meal options – Full, Custom, or No Meal Plan. You can upgrade or downgrade as needed. Refunds are automatically processed to the card you used to pay with originally.

Can I attend on Sabbath if I haven't registered?

Yes, Sabbath programming is free and does not require an event badge. This does not include Friday programming. If you wish to attend on Friday, you must purchase a registration ticket. There are no free meals provided on Sabbath. Meal tickets must be purchased in advance online or onsite. Please Note: Registration and meal tickets will not be available for purchase between 5pm Friday evening and 6pm Saturday evening of the conference. Participants who have pre-registered can print their event badges at the registration desks or self-check in kiosks.

Can I purchase meal tickets if I am attending only on Sabbath?

Sabbath-only guests can purchase meal tickets through the registration system by selecting the “Meals Only” ticket type and choosing which meals they want to purchase. This ticket type will be available in the registration system starting November 29. The “Meals Only” ticket is not a registration ticket. Please note: Registration and meal tickets will not be available for purchase between 5pm Friday evening and 6pm Saturday evening of the conference. Participants who have pre-registered can print their event badges at the registration desks or self-check in kiosks.

Can I request my roommates?

GYC and GYC’s housing service does not assign roommates. Participants are responsible for finding their own roommates and may fill their rooms at their discretion up to 4 occupants per room. When reserving your room, you will be asked to specify those occupying your room. One individual is responsible for reserving and paying for the room and can personally divide the room cost and collect reimbursement from their roommates. GYC cannot accept partial room payments. There is an independent Facebook Group called "GYC Roommates, Ride, and More" which you may find useful in finding people to share your room. GYC does not manage this page and is not responsible for any of its content or transactions arranged through it.

I’m ready to register. How do I do it?

To register for the GYC Conference visit our Registration page.

What lodging options are provided and how much do they cost?

GYC has negotiated discounted hotel rates for GYC 2018 participants at two hotels near the convention center. You must make your hotel reservation through the link provided on our website. Hotel reservations are taken on a first-come, first-served, space available basis. Submit your request as soon as possible for the best opportunity of receiving your hotel choice. Please see our Conference Fees page for pricing details. If you wish to book lodging at a different hotel or elsewhere, you are free to do so, but GYC cannot negotiate special pricing for you.

What are the policies regarding hotel cancellations?

Reservations canceled after December 3, 2018, and prior to 24 hours before arrival date will be subject to a $25 cancellation fee. One night’s room and tax will be forfeited entirely if cancellation occurs within 24 hours of arrival date. Through December 18, 2018 changes and cancellations can be made online or by contacting Orchid Events via e-mail at help@orchid.events. After December 18, 2018, contact your hotel to make changes and/or cancellations.

What is the deadline for booking a room at the discounted rate?

All reservations must be received by December 3, 2018, to guarantee availability and conference rates. After this date, reservations will be made based on availability and hotels may charge higher rates.

Are there hotel suites available at a discount?

If you are interested in booking a hotel suite, please email help@orchid.events. There is a limited number available at a discounted rate for GYC attendees.

How will I get my reservation confirmation?

You will receive a reservation acknowledgment from Orchid Events (GYC’s housing service) via email within 24 hours of when you complete your reservation. If you do not receive your acknowledgment email in this time frame, contact Orchid Events. You will not receive a written confirmation from the hotel.

Will my credit card be charged when I make my reservation?

All reservation requests must be accompanied by a credit card guarantee for deposit of one night’s room and tax for each room reserved. Your credit card WILL NOT BE CHARGED during this initial stage and will be held as a GUARANTEE only.

I’m ready to reserve my housing. How do I do it?

Ways to Book Hotel Reservations: Online: Use the link on our Registration Page to make a new reservation OR to modify or cancel an existing reservation Telephone: Agents available 7:00 a.m. to 6:00 p.m. Mountain Time, Monday through Friday Toll-free (US): 877-505-0681 International: +1 801-505-4619

How do I register a minor/chaperone?

The chaperone (must be 21 or older) must register with the minor(s) they are accompanying in a group registration in order to receive the Chaperone ticket price. To create a group registration, begin an individual registration and then click the “Create Group” button before the payment page. On the next page, enter the remaining group members information. DO NOT re-enter the original person’s information again as this will result in a duplicate ticket and charge them double. Once you have added all the group members, including the minor(s), you will be asked to select the chaperone(s) on the next page. Only the adults who are selected as a chaperone on that page will receive the chaperone price. If the chaperone is already registered, please see the question below.

What if my chaperone is already registered?

To register a minor whose chaperone is already registered, login to the chaperone’s profile and click the button that says "Add Minor" under the "Assigned Minors" section. Enter the minor’s information and click "Save." You will then be asked to create a password for the minor’s profile. This page will also display the minor’s username. Once you have created a password, click "Submit." It will give you confirmation that the password has been changed and you can click "Continue." Once the minor’s profile page opens up, click the button that says "Click to Complete." Complete the registration process for the minor and pay. They will then be displayed as a minor on the chaperone’s profile. Please Note: You will not receive the 36+ chaperone discount when adding a minor after you have already completed your registration.

Do young children need to be registered?

Children age 6 and under may come with their registered parents free of charge and do not need to be registered. All children age 7 and older must be registered and will be charged according to the registration table as outlined on the Conference Fees page.

Will there be childcare or children's programs provided?

We welcome participants of all ages and stages of life but do not offer childcare or children’s programs at this time.

What is the process to apply for an exhibit?

To apply to have an exhibit at GYC, you must first be registered for the Full Conference ticket. Weekend Only registrations are not eligible to apply for an exhibit. Once you have registered, login to your profile, look under the section listing all applications for the "Exhibit Application" and click "Apply". You will be required to pay for your booth space before the application is submitted. If your application is approved you will receive an email notification with further instructions. If your application is denied you will receive a refund for the booth space you purchased. Please allow two weeks for your application to be processed.

What is the deadline to apply for an exhibit?

The deadline to apply for an exhibit at the 2018 GYC Conference in Houston is: November 28th, 2018 Noon Pacific Time / 3:00pm Eastern Time.

What are the policies regarding cancellations and refunds?

Conference exhibit fees are non-refundable. In case of cancellation, the registrant should notify GYC, but no refund will be given.

36+ Exhibitor Discount Policy

A discount in the amount of the difference between the Adult and Young Adult ticket price will be given to non-chaperoning exhibitors over the age of 35 who register an exhibit on their registration profile. (If you are a chaperone or if you are age 35 or under, you will not be eligible for an additional discount.) This refund applies only to the person who registered the exhibit on their profile and cannot be transferred or applied to a different exhibitor within the organization. The discount is given at the time of exhibit approval in the form of a refund to the original form of payment.

Does the booth come with internet and electricity?

Internet and electricity are not provided with the booth and must be purchased separately. After an exhibit has been approved, the person who registered the exhibit will receive a link to our decorator company’s page for our event where additional items for their exhibit including internet and power can be ordered.

What size is a booth space and what comes with it?

One booth space is 10’x10′ and comes with the following: 1 – 6’ black skirted table 2 – chairs 1 – wastebasket If you are purchasing a Double or Quad space, the furnishings above will be doubled or quadrupled respectively.

How do I add additional Exhibitors to my exhibit?

Each exhibit is registered under one primary Exhibitor (Booth Manager). Each booth type includes the option for additional exhibitors as follows: Single Economy (10×10) – 1 additional exhibitor Single (10×10) – 2 additional exhibitors Double (10×20) – 3 additional exhibitors Quad (20×20) – 7 additional exhibitors Any additional exhibitors must first be registered as a conference participant for the full conference and then linked to the exhibit they will be serving by contacting GYC Exhibit Management at exhibits@gycweb.org. They will be provided with an exhibitor badge for access to the Exhibit Hall during move-in/move out and non-show hours, as well as the Express Line in the Meal Hall. Children under the age of 18 cannot be added as additional exhibitors. Children of exhibitors can enter the Exhibit Hall during non-show hours if accompanied by parental guardians from the exhibit hall entrance. Due to safety procedures, no one under the age of 18 will be allowed on the exhibit floor during move-in and move-out hours.

I am coming to GYC from another country. What do I need to know?

For more information regarding international attendees please visit our “International Participant FAQ” page.

What is the schedule for the conference?

Registration check-in will open at 9am Friday morning and will close an hour before sundown. The conference officially begins Friday evening with the keynote address. The final meeting is Tuesday morning and typically concludes by noon. A detailed schedule will be posted at a later date.

How can I get from the airport to the convention center/hotel?

For more information on travel and transportation please visit the Travel & Transportation page.

Do I need to signup for seminars?

No, you do not need to sign up for seminars ahead of time. Seminars will be on a first-come basis.

How do I apply to be a volunteer at GYC?

We are always looking for eager volunteers! To apply, you must first be registered for the conference. Once you are registered, login to your profile and look under the Applications section. The Volunteer application will appear there when we begin taking applicants. If it does not show up, check back again later. If your application is approved you will be contacted by email with further instructions.

Will my registration fee be discounted or waived if I sign up to be a volunteer at the conference?

There is no registration discount given for signing up to volunteer at the conference, but you will have a lot of fun getting to help out.

Can I get involved with the music at GYC?

Yes! GYC is looking for talented church musicians from around the world who seek to bring glory to God through the ministry of music. We are seeking young people who strive to draw others close to heaven through song. If you would like to apply to share a special music or help lead song service at this year’s conference, visit our Music Guidelines & Application page for more information.

How should I dress for the conference?

Attire should reflect the professional nature of the conference. We encourage business attire during meetings and workshops and formal during Sabbath. Participants are asked to respect the principles of Christian modesty and simplicity. Remember there will be an opportunity to participate in outreach during the conference, so be sure to check the weather ahead of time and pack accordingly.

What do the letters GYC mean?

When people ask what GYC stands for, we say it represents the three core values that we possess: Generation - finishing the work in this generation. Youth - young people have an active role to play in the Lord’s work. Christ - that Jesus is the center of all we do.

What if my question was not answered in this FAQ?

If you have read this FAQ carefully and still have questions, please e-mail info@gycweb.org. For questions regarding registration – registration@gycweb.org. For questions regarding international participants – international@gycweb.org. For questions regarding exhibits – exhibits@gycweb.org. For questions regarding housing – housing@gycweb.org. For questions regarding travel and transportation – travel@gycweb.org.

Can I access the Exhibit Hall if I have not registered?

Only registered GYC participants are permitted to access the Exhibit Hall. Participants must wear their badge or be able to present it upon request to access the Hall. Sabbath Exemption: The Exhibit Hall is open to the public during Saturday show hours (Saturday morning – Saturday night)

What if my exhibit application is denied?

If your exhibit application is denied, your exhibit space purchase will be automatically refunded to your original form of payment. You may also request a return and refund of your registration ticket by emailing exhibits@gycweb.org within 7 business days of receiving the exhibit denied notice.

Can I chose where my booth space is in the Exhibit Hall?

The Exhibit Space Option that you select when applying will determine the general area of the exhibit hall you are placed in. (Please see descriptions below each option.) Beyond that, the spaces are filled from the front of the hall to the back on a first-come, first-served basis. So the sooner you apply the more likely you are to be towards the front of the hall.

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